We offer FREE Economy Shipping within the EU!* Order Minimum Limits Apply.

DELIVERY                               EUROPE*                               OTHER*

Economy Shipping              7-11 business days                 

                                               EUR 9.99

                                               FREE from EUR 150

Standard Shipping              4-6 business days                  8-12 business days

                                                EUR 14.99                                EUR 19.00

Express Shipping                  1-3 business days                  5-7 business days

                                                EUR 19.99                              EUR 20.00

Insured Express Shipping    1-3 business days

                                                EUR 24.99

PickUP Always FREE            Available only in Latvia 

Riga, Starta iela 1, 3rd floor

All orders from velosock.com will be shipped out from EU, Latvia. Before ordering make sure to check out your countries custom duty tax policy. Velosock cannot be held responsible for any additional import charges payable on delivery of your order. The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout. Courier companies may calculate additional brokerage fee for handling customs related procedures.

*Free shipping is available from 150 EUR for shipments within the EU.

*Estimated delivery time may vary. Order processing time takes from 1 - 2 business days.

Please note: the day your order is shipped out of our fulfillment center, does not count as the 1st business day of the actual shipping timeline.

Please note that we do not ship to P.O. Boxes and Packstations, APO and FPO military addresses.

We make a point to ship your product out as soon as possible. We work with trusted 3rd party delivery services, whose capacity is independent of our own service, meaning their delivery actions and methods are under their own regulations.

Once you receive an e-mail confirmation that your order is sent along with the tracking number, please follow the progress of your shipment at all times to ensure your availability at the shipping address when your order is being delivered by the courier.

When postal system experiences high volumes of deliveries, such as during the holidays, you may experience delays in receiving your order. Velosock cannot be held responsible for unexpected shipping delays caused by circumstances related to the courier itself.

If Velosock accidentally sent you an incorrect product or order is lost on the way to you, Velosock takes full responsibility and will ship out your order again as soon as possible! Please make sure to double-check the provided information to Velosock. Velosock accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. After you receive order fulfillment e-mail, shipping address cannot be changed and you are held responsible to contact the respective courier company and arrange a repeated delivery or self-pick up.

Velosock holds the right to charge additional charges in the case of changing delivery address if the order has already been shipped out.

In the event of refusing to accept your order or if the courier company fails to deliver your order due to being unable to reach you and your order is returned back to our warehouse in Riga, Latvia (EU), Velosock reserves the right to ask the customer to cover return shipping expenses for the amount equal to that determined by the respective courier company.

CUSTOM FEATURES – NOT ELIGIBLE FOR RETURN

When selecting waterproof fabric for your Full Bike Cover, please note that it is a made-to-order item. Ordering any additional feature like waterproof fabric, different color zippers or bands (for Indoor Bike Covers) means that you are purchasing a custom-made item which cannot be returned and refunded.​

FITTING WITH CARE

When fitting your new Full Bike Cover for the first time, please make sure not to stain it. Please take extra care and fit the Full Bike Cover on a clean bike and cover all the spots where oil (or any other dirt) can be transferred to the surface of the fabric (inside or outside).

If you decide you wish to return the Full Bike Cover, please note that we are unable to accept items with clear signs of use (oil marks, stains, etc.). In order to receive a full refund, all items must be returned to us in the same condition in which you received them. 

Yes! Your order's security is our top priority. We are SSL certified to ensure your data protection.

Velosock accepts credit cards, debit cards, and Paypal payments.

We are not responsible for additional expenses incurred by your card issuer or bank, in accordance with your order, or customs fees that may arise.

TNT Delivery tracking

https://www.tnt.com/express/en_us/site/tracking.html

FedEx Delivery tracking

https://www.fedex.com/en-us/tracking.html

DHL Delivery tracking

https://www.dhl.com/en/express/tracking.shtml

We offer two return options for our customers within the EU. Please note that we are unable to accept returns of personalized items created via Online Design Editor or when ordering Custom Service.

14-DAY RETURN NOTIFICATION TO APPLY FOR FREE RETURNS

If you are unsatisfied with the Product you purchased from Velosock for any reason, we offer Free Returns option for our customers (within the EU) if the order return is notified to our Support Team within fourteen (14) days from the date of delivery.

To initiate 14-day Free Returns procedure:

1. Please contact our Support Team at support@velosock.com to request the Return Label.

2. Please always refer to your order number in your communication with us.

3. Once the Return Label is created, it will be forwarded to your e-mail address along with all the required documents.

4. The Return Label and the documents will need to be printed out and attached to the return package.

5. Once you receive the Return Label, please contact your local FedEx facility to arrange the pickup of the return shipment at the day and time most convenient for you. 

6. Returned Product must be in good physical condition (not physically broken or damaged) and in original packaging.

7. All accessories originally included with your Product must be included with your return.

30-DAY SATISFACTION GUARANTEE

We hope to leave you as pleased as possible, which is why we offer a 30-day Return Policy. Just get in touch with us at support@velosock.com to let us know what you're unhappy with. We'll see what we can do to help. Please always refer to your order number in your communication with us.

To qualify for a refund, all the following conditions must be met:

1. A Return Merchandise Authorization (RMA) must be requested from our customer service team within thirty (30) days of delivery date. To request an RMA, write us at support@velosock.com

2. Returned Product must be in good physical condition (not physically broken or damaged) and in original packaging.

3. All accessories originally included with your Product must be included with your return.

Shipping and handling charges are non-refundable unless Velosock determines that.

Unfortunately, we are unable to offer exchanges. If you wish to exchange the Product you purchased, you can send back the unwanted Product for a refund and place a new order to purchase the Product of your choice.

Return Address: To return your product, you should mail your product to:

"VELOSOCK" STARTA 1, 

3RD FLOOR RIGA, 

LATVIA, LV-1026

If Velosock accidentally sent you an incorrect product or order is lost on the way to you, Velosock takes full responsibility and will ship out your order again as soon as possible! Please make sure to double-check the provided information to Velosock. Velosock accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. After you receive order fulfilment e-mail, shipping address cannot be changed and you are held responsible to contact the respective courier company and arrange a repeated delivery or self-pick up.

Velosock holds the right to charge additional charges in the case of changing delivery address if the order has already been shipped out.

In the event of refusing to accept your order or if the courier company fails to deliver your order due to being unable to reach you and your order is returned back to the EU warehouse, Velosock reserves the right to ask the customer to cover return shipping expenses for the amount equal to that determined by the respective courier company.

If you return the Product to Velosock without an RMA request or without all parts included in the original packaging, Velosock retains the right to either refuse the return that does not comply with the above conditions or refuse refund.

Please ensure that your return package is packed and sealed securely. We advise that you return your item with tracked courier service and mention your order number on the return package.

A refund will be processed and issued to the original payment method within two (2) weeks after receiving your return and once the merchandise has undergone a quality control check.

CUSTOM FEATURES – NOT ELIGIBLE FOR RETURN

When selecting waterproof fabric for your Full Bike Cover, please note that it is a made-to-order item. Ordering any additional feature like waterproof fabric, different color zippers or bands (for Indoor Bike Covers) means that you are purchasing a custom-made item which cannot be returned and refunded.​

FITTING WITH CARE

When fitting your new Full Bike Cover for the first time, please make sure not to stain it. Please take extra care and fit the Full Bike Cover on a clean bike and cover all the spots where oil (or any other dirt) can be transferred to the surface of the fabric (inside or outside).

If you decide you wish to return the Full Bike Cover, please note that we are unable to accept items with clear signs of use (oil marks, stains, etc.). In order to receive a full refund, all items must be returned to us in the same condition in which you received them.

We value your feedback, and strive to make velosock.com a positive shopping experience!

In the unlikely event you do not receive the order when scheduled or if your order is missing, please contact our customer service team at support@velosock.com immediately, and we will do our best to put things back on track as soon as possible!

If you've changed your mind about an order you've just made, you can request that it's cancelled within one (1) hour of your purchase as long as it hasn't been shipped out yet. Please contact our customer service team at support@velosock.com. If your order has already been shipped out, we won't be able to cancel your order – but once you receive your order, you can follow our Returns Policy.

Even your grandma can fit it on a bike all by herself! It's made of the stretchiest fabric in the market – with no zippers, clips or fasteners to get stuck on bicycle parts. Super easy!

1. Place the front wheel of your bike inside the VELOSOCK® 

2. Place your foot inside the VELOSOCK®. With the aid of your foot, pull the sock back, up and around the pedals and the back wheel. 

3. With your hands gently pull the VELOSOCK® over the back wheel.

When fitting your new Full Bike Cover for the first time, please make sure not to stain it. Please take extra care and fit the Full Bike Cover on a clean bike and cover all the spots where oil (or any other dirt) can be transferred to the surface of the fabric (inside or outside)

1. ADULT BICYCLE COVER FITS 99% OF ADULT BICYCLES

INDOOR BIKE COVERS

Our Indoor Covers fit adult bikes with overall length (from outer part of front wheel to outer part of back wheel) up to 1.90 m and wheel size up to 29 inches.

We do also have the Indoor Bike Cover in size L/XL for larger bikes ranging from 1.95 up to 2.15 m in length and wheel size up to 29 inches. These are available in all three plain colours. Other designs are available upon request.

Proper measuring of the full length of your bike: please measure the full circumference of your bike's length at the level of farthest outer points of front and rear wheels.

FULL BIKE COVERS

Just to explain the difference among our Full Bike Covers, please get acquainted with these brief characteristics.

You are now faced with an important decision, yet a fun one as well 📏🎨

VELOSOCK Full Bike Covers are designed to fit specific bike models:

Road Bikes – specially tailored for cyclocross, track and touring bikes;

MTBs – made for performance, hybrid and flat-bar bicycles;

and Triathlon Bikes.

The main difference between the three is the covers' cut around handles - it's either made to fit drop (Road Bikes), flat (MTBs), or aero (Triathlon Bikes) handlebars. Other than that, Full Bike Covers fit bikes with tire width up to 29 inches and with overall length (from outer part of front wheel to outer part of back wheel) up to 2.00 m (for MTBs), up to 1.90 m (for Road Bikes) and up to 2.05 m (for Triathlon Bikes).

Proper measuring of the full length of your bike: please measure the full circumference of your bike's length at the level of farthest outer points of front and rear wheels (please do not use the manufacturer's measurements as they do not include the width of both tires).

Once you have found the graphic design you like most, it’s time to select appropriate bicycle type and material (water-repellent or waterproof fabric). When selecting waterproof fabric for your Full Bike Cover, please note that it is a made-to-order item. For some graphic designs we also offer to select the color of zippers. Please note that selected graphic designs are for one bicycle type only (e.g. Ray for the Road Bike, Shard for MTBs, Endurance for Triathlon Bikes, etc.).

So, the most important part would be to measure your bike's full length according to the given instruction and determine if it conforms to the measurements provided above.

Also, please note that if you bike has carriers or mudguards above the rear or front wheel, it may be an obstacle in ensuring perfect fit.

We are also working on designing a Full Bike Cover for MTBs available in size L/XL which will fit bikes with overall length from 2.00 up to 2.15 m.

We kindly ask you to please carefully read our User Manual for Full Bike Covers which includes all the important safety aspects to consider: https://cdn.shopify.com/s/files/1/0028/2784/5721/files/A5_READ_BEFORE_USE.pdf?154010

2. CHILDREN BICYCLE COVERS

Available in 3 sizes depending on bike size.

3. LUGGAGE COVERS

Available in 3 sizes. To know which size fits your luggage, you need to know your suitcase's height.

Your Velosock is machine-washable. Please set the water temperature to 30 - 40° C (80-100° F) or less. Wash with similar colours. If the Velosock is very dirty, pre-washing with soap under running water is recommended.

There are 2 options - You can create your own design by yourself using Online Custom Editor or use our Custom Design Service.

By choosing Custom Design Service designs can be made for an additional fee.

Please contact us for more details at business@velosock.com , we'd be happy to help you out with any design ideas!

Some things you should know about custom designs:

• Custom-designed products must be paid for in advance.
• Once we discuss what you are looking for, a pattern/ design will be made by our designer and we'll email it to you for your approval. Please note, once you have approved the design and work has begun, no changes can be made.
• Custom-made items are non-refundable.

When selecting waterproof fabric for your Full Bike Cover, please note that it is a made-to-order item. Ordering any additional feature like waterproof fabric, different color zippers or bands (for Indoor Bike Covers) means that you are purchasing a custom-made item which cannot be returned and refunded.​

The materials we use for our products are supplied by our partner companies within the EU to ensure compliance with EU textile regulations. The OEKO-TEXT Standard 100 IW 00010 certification of materials comply with the recommendations of REACH.

At Velosock, we try to avoid material waste as much as possible, so we use fabric cuts to create other functional accessories, such as pedal covers and multi-functional bags.

All the new designs are made using Print-On-Demand practice, reducing company's carbon footprint, electricity usage and saving raw material and resources.

We are looking forward to switch to fully recycled material use in the upcoming years.

In addition, our products are manufactured in-house by our sewers in a production facility next to the office - Velosock stands for a staff friendly and comfortable work environment for everyone.