We hope to leave you as pleased as possible, which is why we offer a 30 days Return Policy. Just get in touch with us at support@velosock.com to let us know what you're unhappy with. We'll see what we can do to help. Please always refer to your order number in your communication with us. We value your feedback, and strive to make VELOSOCK.com a positive shopping experience!
If you are unsatisfied with your purchase from Velosock, llc. for any reason, you have thirty (30) days from the date of delivery to request a refund.
To qualify for a replacement or refund, all the following conditions must be met:
1. A Return Merchandise Authorization (RMA) must be requested from our customer service team within thirty (30) days of delivery date. To request an RMA, write to support@velosock.com
2. Returned Product must be in good physical condition (not physically broken or damaged) and in original packaging.
3. All accessories originally included with your Product must be included with your return.
* Shipping and handling charges are not refundable unless Velosock, llc. determines that.
If you wish to exchange to another item (e.g. a different design), please notify our customer service team at support@velosock.com. Please note that you will be responsible for paying for your own shipping costs for returning your item and additional shipping charges can be applied to sending out the exchanged item (shipping charges vary according to the selected method of delivery).
If you return Product to Velosock, Ilc. (a) without an RMA request or (b) without all parts included in the original package, Velosock llc. retains the right to either refuse returns that do not comply with conditions (a) or (b) or refuse replacement or refund.
A refund will be processed and issued to the original payment method within two (2) weeks after receiving your return and once the merchandise has undergone a quality control check.
If the returned item has clear signs of use, Velosock, llc. reserves the right to issue a partial refund by deducting an amount equal to the damage.