Shipping Policy
We offer FREE Economy Shipping within the EU!* Order Minimum Limits Apply.
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DELIVERY |
EUROPE* |
OTHER* |
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Economy Shipping |
7-11 business days EUR 9.99 FREE from EUR 150 |
16-28 business days
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Standard Shipping |
4-6 business days EUR 14.99 |
8-12 business days Starting from EUR 19.00 |
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Express shipping |
1-3 business days EUR 19.99 |
5-7 business days Starting from EUR 20.00 |
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Insured Express shipping |
1-3 business days |
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PickUP |
Available only in Latvia |
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All orders from velosock.com will be shipped out from EU, Latvia. Before ordering make sure to check out your countries custom duty tax policy. Velosock cannot be held responsible for any additional import charges payable on delivery of your order. The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout. Courier companies may calculate additional brokerage fee for handling customs related procedures.
*Free shipping is available from 150 EUR for shipments within the EU.
*Estimated delivery time may vary. Order processing time takes from 1 - 2 business days.
Please note: the day your order is shipped out of our fulfillment center, does not count as the 1st business day of the actual shipping timeline.
Please note that we do not ship to P.O. Boxes and Packstations, APO and FPO military addresses.
We make a point to ship your product out as soon as possible. We work with trusted 3rd party delivery services, whose capacity is independent of our own service, meaning their delivery actions and methods are under their own regulations.
Once you receive an e-mail confirmation that your order is sent along with the tracking number, please follow the progress of your shipment at all times to ensure your availability at the shipping address when your order is being delivered by the courier.
When postal system experiences high volumes of deliveries, such as during the holidays, you may experience delays in receiving your order. Velosock cannot be held responsible for unexpected shipping delays caused by circumstances related to the courier itself.
If Velosock accidentally sent you an incorrect product or order is lost on the way to you, Velosock takes full responsibility and will ship out your order again as soon as possible! Please make sure to double-check the provided information to Velosock. Velosock accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. After you receive order fulfillment e-mail, shipping address cannot be changed and you are held responsible to contact the respective courier company and arrange a repeated delivery or self-pick up.
Velosock holds the right to charge additional charges in the case of changing delivery address if the order has already been shipped out.
In the event of refusing to accept your order or if the courier company fails to deliver your order due to being unable to reach you and your order is returned back to our warehouse in Riga, Latvia (EU), Velosock reserves the right to ask the customer to cover return shipping expenses for the amount equal to that determined by the respective courier company.
CUSTOM FEATURES – NOT ELIGIBLE FOR RETURN
When selecting waterproof fabric for your Full Bike Cover, please note that it is a made-to-order item. Ordering any additional feature like waterproof fabric, different color zippers or bands (for Indoor Bike Covers) means that you are purchasing a custom-made item which cannot be returned and refunded.
FITTING WITH CARE
When fitting your new Full Bike Cover for the first time, please make sure not to stain it. Please take extra care and fit the Full Bike Cover on a clean bike and cover all the spots where oil (or any other dirt) can be transferred to the surface of the fabric (inside or outside).
If you decide you wish to return the Full Bike Cover, please note that we are unable to accept items with clear signs of use (oil marks, stains, etc.). In order to receive a full refund, all items must be returned to us in the same condition in which you received them.